Madison Cleaning commenced the Cleaning Services at Canterbury College in 2005 and as a result of the high Service levels they have consistently delivered over many years and the value of their proposal were recently awarded a new five year Contract. The reasons for the extension of the contract were the consistent high standard they deliver, the close communication between the College and Madison Cleaning Management, and their excellent on-site staff, all backed by a service ethos driven from Rob himself that nothing we ask is too much trouble. Schools are a difficult cleaning task on an ongoing basis as they are hit hard day in and day out by Students. As such, the Assets are under pressure and highly utilised which is why having a Cleaning Company like Madison adds value over and above the cleaning.
The cleaning is performed Monday to Friday year round and mostly out of hours and they also lock up the School as they go which works well. Madison Cleaning have also shown a sincere commitment to the Security and Privacy of our Staff and Students which is paramount in any College and we have had no incidents of note during the whole period Madison has been here at Canterbury. They provide a level of service in my experience that is second to none and any issues that do come up are dealt with efficiently by their courteous staff who are always security cleared, identifiable, in uniform and conduct themselves in and around the College with decorum. This again has again continued for many years.
Just how Madison manage to keep the standard high while at the same time managing the many issues that come up on a large College like ours is a testament to not only their strong Audit Compliance and operating systems but also their philosophy of taking care of their people and us. Clearly their staff love working for Rob and Madison Cleaning as their staff turnover is very low by industry standards and based on my past experience. This in itself allows Madison staff to in fact represent the School and they do it well.
We the Customer come first every time and as such along with their rigid inspection program, our Assets are kept in optimum condition, our repair and maintenance costs are minimised and their on site Manager and Team Leader is well supported by Madison’s Area Managers and Operations Manager Ralph Bottrill. Rob Whiteley drives a philosophy through his business based on long term relationships and the Customer is always right and everything else flows from there. His philanthropic work is well known in Brisbane and he also supports several of our School and Charity events each year and has done so for many years.
Clearly he is a man who is committed to not only to providing a great service to us his Customers, but also making a difference to others lives. Herein lies the difference between Madison Cleaning and so many others. We receive instant personal attention whenever we need help and his staff are always willing to go the extra mile as they are well looked after and respected. The end result is Parents staff and Children alike comment consistently on just how clean the School is. Madison is also adept at coping with unforeseen circumstances that arise such as flood damage and after hours weekend functions and such requests are dealt with effortlessly.
Rob Whiteley has extensive experience in the Cleaning Industry and is ably assisted by Ralph Bottrill his Operations Manager who has over thirty years in the industry which means there is not much they have not seen, managed or done and it shows as they deal seamlessly with any situation we need assistance on from cleaning , hard floor maintenance, window cleaning, after function clean-ups etc. They also offer a Professional Painting Service which we utilise and this work is completed to the same high standard we receive on the Cleaning side. I have no hesitation in recommending Robert Whiteley and Madison Cleaning/Painting Services for any Commercial work particularly if you are looking for a very high standard, strong adherence to Security and Privacy and a close relationship with a Company who want to be with you for a long time and builds its whole Service delivery philosophy around this.